Online Casino - www.casinofortune.com - Customer Comments and Reviews

Hello,

I just wanted to let you know how wonderful Ayannah is and how fortunate you are to have the customer support provided by Ayannah.

In the profession I currently work in we strive on assisting our customers in the healthcare insurance industry. I am a project administrator and deal with internal and external customers daily. However, Ayannah tops anyone we have and I hope is rewarded for services provided. I know that it definitely makes me want to stay with your casino based on Ayannahs kind and courteous support.

Thanks again,

"I did have a lot fun winning! I played the vacation station" slots game.
I really wanted to get the hot air balloons, but was happy when I kept getting the submarines and sailboats!

I had a lot of fun. Thanks so much!

"I really enjoyed playing at the Casino Fortune, its definitely my favorite casino.
Now believe it or not,
I was playing on a bonus, at least partially, and was able to eventually turned $100 into $4,500! Wow!

That wasnt bad at all I only wish I could do
it every day! I took a hundred bucks in matching credits and turned it into almost five grand playing mostly three card poker,
a game I had never even played before coming to Casino Fortune! The cash-in was effortless, and the support staff is second
to none. Needless to say, Casino Fortune is now my site of choice for on-line gaming.

Thank you Ted for this weeks comments.

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I heard about you through an internet search on google for no deposit required casino bonuses. . . to be honest though. . .I found many other casinos before I even got to the link for your website. Overall though I liked your casino considerably more than most of those out there.

once there though, there was no issue downloading the software or communicating with your representatives. I was duly impressed.

Paula P.
CFR******41

I like playing at Casino Fortune because your games are different, fun, and the payoffs spectacular. The return on my initial investment was multiplied many times over.

Chris M.
TCFR***74

There is NO PLACE like it online anywhere!!! The people there have become a part of my family... there are a lot of games to choose from...in any price range you could possibly want!!! Nickles, Dimes, Quarters and on up...there is everything there for anyone who cares to play. You can deposit from 20.00 or more and have some fun, and if you need help with anything you can call there and one of the wonderful people in the customer service department will always help in any way they can!!! You do not get the kind of service ANYWHERE online that you get at Casino Fortune!!! Casino Fortune is the BEST and believe me, I have tried just about 40 other online casinos before I decided this was the ONLY place I wanted to play!!
I was just about homebound for 2 days less then 5 years, sitting in a chair with nothing to do but read or watch TV....Casino Fortune saved my sanity...all the other casinos gave me nothing but problems, and when you called them to talk to them about whatever problems you were experiencing..they just decided in a lot of different manners of course to kind of shrug you off, it was like it was no problem at all and you should not bother them!!!!! NOT Casino Fortune...every single thing you inquired about, or problem you might experience was handled in a fashion that let you know you matter to them!!! They are the very best in the business period!!!!

Micheal S.
TCFR***91

I would just like to say thank you to Casino Fortune for all the fun and especially the wins. You have allways been a safe and fun place to play online. Your support has allways been superb. The games are of the highest standard and seem to be fare. I love the extra bonuses I get as a VIP player. It's allways a nice surprise when I find a little something extra in my account. Thanks again Casino Fortune and staff. Keep up the good
work.

Micheal S.
TCFR***91

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I have dealt with several online casino's and Casino Fortune has been the
best.
There is always someone there to answer phone questions.
When I have sent an email, there is always a quick reply.
When I have made a deposit, it is there.
When I have made a request for a withdrawal. Usually the same day! Or when I
have requested a check, usually within 5 business days in my mail box.
The graphics are excellent on the casino.
The roulette and other games has a range from 10 cents to $150.
They have a good variety of games.

Upon checking my neteller account, I can also say you pay very quickly and
without all the hassle that many casinos put you through just to get paid

I have been a member of Casino Fortune since 1999 and have really enjoyed playing at the casino. One day I hope to win a major jackpot at Casino Fortune. I have already won one progressive jackpot at Mapau.

In all the time I have spent as a member of the Casino Fortune, I have ALWAYS been treated very well. Whether I had called or emailed anyone with a question or problem everyone has been very kind and patient. Customer service rates an excellent mark with me.

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Hi everyone!

You all know that I think that Sunny is the next best thing to ...... sex ??? LOL LOL
But tonight just made me more sure and impressed the heck outta my pal Steve here. I chatted with Candy - basically to show my friend this cool feature, and then she gave me a great!!! bonus so I could show my friend here all the cool games. I had actually just comped out a dollar at both mapau and casino fortune so all was not lost! Its so nice to do business with a group as customer service orientated as you all are. I know I always write these notes to you but its not gonna stop - unless your customer service goes away!!

Take care of your support Staff there Sunny Grp managers - THEY ARE THE BEST! And you can quote me all over the internet on that!

Take care my friends -

Jeanne F.
TCFR**35 and MPTR**91

" I have to tell you this. When I was playing the Sunny Slot, The first Sun hit then the second Sun hit. By this time I was out of my chair holding my breath. I could feel the heat building as the third reel was still spinning. Thinking to myself that I will die if I get another SUN since I was being cheap and did not play the max. Only one dollar.......All these things I was thinking waiting to see if I hit the Jackpot.

Well, I ended up getting 75.00 on a dollar spin. I was mad at myself for being cheap but it just goes to show you, Dont be cheap since you never know! This convinces me to play Sunny MAX always."

Wow! Sunny Casinos!

Zscream writes: "... This is my 1st post and hope it is correct. Just wanted to thank everyone at gone gambling for introducing me to the Casino Fortune where I just won 4000 dollars jackpot. I have never won before and still haven't got over it. All I can say now is that it is anyone's place to win since I am pretty much of an amateur at most of these casino games. So, get over to the Sunnys while their passing out money. Also, they have some of the best if not the best service people I have ever come across. Patient kind and way out of their way to be helpful and make things clear to a new person. Thank you again John and all Sunny personnel. ..."

I want the entire Sunnygroup Team to know that I think you have the best Casinos online. I have played at almost every Online Casino out there and I win at all of them at times however I have won to date (lets see about a year) from Casino Fortunes Casinos alone over $60,000.00 (that thing small) ok all but Casino Fortune but he will warm to me someday. Winning consistently is more than enough to convince even the biggest skeptics taht there are fare and trusted online sights, but then I read your "about us" information on the Beach Club websight and discovered that not only does your Casino Group have sights to be proud of I read about how they give funds to children with Aids and that they sponsor all medical expenses in full for two of these children, wow was I ever impressed. The article brought tears to my eyes Casino Fortune has inspired me to remember to give as I was given so from here on out 1/4 of all my net profits from online gambeling will be awarded to the same cause. (Maybe now I will cash out and actually get some to my bank). Once again THANK YOU Casino Fortune for the insperation and for truly caring.

I just wanted to let you know that at first I was hesitant on playing at your site. It just seemed a little intimidating to me. A friend of mine introduced me to your casino. She had told me that she won $3800 but that she had spent a lot of money getting it. I didn't think I would ever win anything at your site. But ever since the beginning of the year (I'm a New Year's Baby) when you gave me that wonderful birthday surprise I had won pretty big for free money and that changed my thoughts of playing at your casino. Although I was not able to cash out any winnings from the free money you gave to me I enjoyed winning it while I was playing. It sure gave me chills when I won $275.00 off a quarter slot machine. I couldn't believe it. I told my husband and he told me to cash out but I had too much fun playing and plus it was my b-day present so I didn't listen to him. I kept playing and, obviously, I did not cash out anything. However, I deposited and played again last night and this morning and this is one of the biggest thrills of my life.....I won $5600 from your progressive slot (that wasn't the progressive amount). I was so happy I almost didn't go to work but I was afraid if I stayed home and played I might lose it. So I quit while I was ahead. I only cashed out $5,000 because $600 of it I used trying to get the progressive but I didn't get it. Oh well.....that did not make me unhappy. I was ecstatic when I won. I called my friend and left her a voice mail message.

Also, I have been to a LOT of casinos and I am always hesitant to play any of their card games like Caribbean Stud, Pai Gow because very rarely did I get a hand dealt to me that was good enough to play. When I did get a decent hand the dealer wouldn't qualify or would have something higher. It frustrated me so much that I don't play them that often. But your site plays a fair game. Whenever I had a real good hand I always thought that the house would have a better hand or would not qualify. But you proved me wrong and I was really happy, especially when I was dealt a 4-of-a-kind and the dealer qualified.

I have already told two of my co-workers about your site and told them what I won and they asked me to forward the information to them via e-mail. They said that they now want to play but are afraid of providing their financial information over the internet. I told them that I have never had a problem. I also told them that your site was my favorite site. You can rest assured I will tell my family members and all of my friends about your site! You guys are wonderful and your withdrawals are great - not too complicated and is very quick. Other sites make you go through so much and takes a long time before it is processed. Then it takes another 5-7 days after being processed to be credited to the account of your choice. Your choices were nice, easy and to the point.

Well, I think I've said enough. I will save the rest of my opinions for my friends.

Thank you for the excellent service that I have come to expect from the Casino Fortune of casinos!

Jachin M

"The Best"

Not only have i won a ton of money-i have been treated great this is the absolute best casino on the net-fast payoff-especially simone in cashouts-thanks -keep it up.

Newbie

Hello I would like to thank you as well for your staff has been "THE BEST" in customer service. I have had a few issues that are being looked into at the moment. The suggestion that I have is that It would be helpful to be able to access your balance history. That is the only problem I have run into. I also would appreciate it if you could "PLEASE" tell management how wonderful Reed is. He is currently working on a few problems that are very time consuming. He has always been professional with my problems please recognize that he is truly an asset to your staff.

"The BEST group of casinos!!!!"

Hello,
I have been out of town just to come in and check my mail, I cannot believe what you have done for me, I was just overwhelmed, and even if I win or lose this time, you are the BEST group of casinos I know of. I have never seen or even heard of such a great, considerate customer service dept. or management group. Thank you from the bottom of my heart. I will just enjoy playing this time, win or lose, but I will keep my fingers crossed that I will win something this time. Thank you once again, you are truly the best ever! online internet casino group! That reminds me I need to go to gambling.com and put my vote in for you!

Sincerely,

Carolyn P.
MPTR***31

As a celebration of their upgrade and a token of appreciation for my business they have put a free $65.00 into my account.

They continually strive to give better and better customer service, and to keep their players happy.

It is good to know that there are still honest hardworking casinos out there who care about integrity.

I am so glad to be a customer of Mapau part of the Casino Fortune of Casinos and happy that they are part of GG

"What a nice surprise, 500.00!!!"

You guys are the only casino that I have on my computer. I have tried the others, but always come back to Casino Fortune. Not only do I have better luck, but love the contests!!! Gotta go and use my 500.00 for a big win!!!
Thanks, and god bless.

Alice
(TCFR)

"Thank you so very much."

It was great for a change to play with the casino money. This really should happen more often. LOL. Thanks again and I will try to double it.

MaryAnn
(TCFR)

"I'm Cruising With Style at Casino Fortune!"

Thank you Casino Fortune! You are Best Casino on the net! Your promotions are great and winnable!

Anne
(TCFR)

"Customer Service"

I am forever amazed at how good your customer service department is. You all are to be commended!
Sincerely,

Paulette
TCFR****09

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Hello

Want To Thank You All So Very Much For Your Help & Guidance Getting Me a Novice At Best Into Your Very Impresive Programs. Casino Player Magazine Rates You As One Of The Best !!
That You Are. Also Thank You For The Bonus Credits,
Very Much Appreciated.
Best Regards

Gary.
TCFR***08

Dear Casino Fortune,

I am writing in regards to the magnificant win I had at your wonderful Casino on Saturday Evening October 20,2001. I hit the progressive Jackpot playing Cashsplash for 14,536.25. To say I was in shock when I saw the three cashsplash symbols come up is an understatement. It was the most thrilling and exciting win of my life. Casino Fortune and its sister casino's are the best online and believe me I have played alot of them. I tell all my friends about your Casino and when I told everyone about my big win on Saturday everyone wanted to know where I won it at and I proudly told them Casino Fortune....I also told them that Casino Fortune is the best online casino in my opinion. Everything about your Casino is the best...from customer service, to prompt payouts, to fair gaming, to the selection of many games. I can not thank you enough for this hugh win.....it means more to me than you will ever know. I am so excited about winning it still does not seem real but I am so glad it is real. Thank you so very much!
Sincerely,

Kathleen C.
TCFR***66

"Jackpot"

Hi, I just won a jackpot last nite!! I'm so excited as you can
imagine!! But after faxing the necessary info to get my surplus$$$, by
courier, I realized I just changed my e-mail address a few weeks
ago, and forgot to notify the casino. My old e-mail is xxxxxx.... My
NEW E_MAIL IS xxxxxxx. THANK YOU SO MUCH!! YOUR CASINO IS THE BEST
ON THE.NET!!!

JOANNE L.
TCF***89

"Excellent Customer Service"

I chatted with Gem and Denyse this evening regarding the requirements for a cash-in. Although I didn't chat with Gem long and had Denyse on the line for quite awhile - they were both extremely pleasant, patient and Denyse was exceptionally helpful.

You have Excellent Customer service folks!

Thank you - it's rare these days!!

Leslie B
TCFR***25

"I have now found the mother ship!"

I just hade to tell you that you have the best customer service and tec help. You are very professional and rapid at answering e-mails and the phones. All your reps are very helpful and courtious. You are doing a wonderful job and deserve the top site award along with the most honest casino. I am very pleased to have found you and only wish that I had found you sooner! You offer the best comps and random draws of anyone.
I have never won anything before I found you and it seems that I keep winning even if I dont win through a game. Keep up the great work and you will find yourself the best of the best! ( to me you already are and more!)

Thank you for a wonderful site!
Thanks,

Tracy
TCFR****33

"Compliments"

Everyone is talking about the Vegas land casinos going on line and how much better it will be. Personally I agree. More capital to design better software. No 500k wanna be investors! Fast payouts, cause they're not tryin to get deposits in to payoff a Jackpot that someone just hit, which also ties into the fair play well discussed on this board. Ie: No need to screw with the software. Greater overall trust and fairness, so fewer complaints.
Of all the MG casinos, Sunnygroup, { Mapau and Casino Fortune} get most of the compliments. If I'm not mistaking, They also own and started as Land Based. Also, of all the MGs, I THINK they are the only one that processes their own Money, so they are their own merchant. Not a merchant of a merchant. Lowers the cost of money, also very smart. The real deals can do these types of things on their own.

"Good Casinos(IMO)"

1.Mapau
2.Miami Beach
3.King Solomans
4.Lasseters
5.Illustrated
6.Vegas Palms
7.Stanley Acropolis

"Yea, I forgot about Mapau and Casino Fortune."

Professionals all the way. Supersharp and listens pretty well. Wish I could figure out how to win something there, I'd have to to guess you would be paid in less than 10 days just based on how effient the place is run. Still MG though, but the owners are the best!

"All Good"

I would add the Casino Fortune casinos to the list. Fortune, Mapau and Miami Beach are all good - and pay! Intercasino (Crypto) and USA Casino (Boss) are OK, too. I haven't played King Solomans but they seem to have a good rep.

"Happy once Again....Thanks to CF Customer Service!"

I'm limited on time.....Have to get to Western Union..... :)

But, before I go, I wanted to take a moment to let you know how incredible your on-line customer support staff has been! Without fail, they have helped me out every time I have contacted them, and even "saved" me from giving up on Casino Fortune (obviously, since I'm off to make another deposit, lol)

I would like to specifically mention a couple reps..... Denyse, who always has such a great positive attitude, and is right on top of finding the answers! Roxanne, who has had incredible patience when mine where waivering, and Vanessa, (no, not just because I like her name, lol) for her eagerness to get my questions answered!

Gambling online can be a bit of an adventure..... especially when your dealing with a company on the other side of the world. Your customer service team has time and time again put my mind at ease.

I hope you realize what an attribute they are to Casino Fortune. THEY are the reason I keep returning to play! (Cause I sure can't win, hehe)

Thank you for listening.....

Vanessa R.
TCFR****49